Secret service :
John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
طبع 1
0814471714
قائمة
شناسنامه
المدخل الرئيسي
DiJulius, John R.,1964-، نویسندهالعنوان واسم المؤلف
Secret service : / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.بيانات النشر
نیویورک : AMACOM,، 2003مالمواصفات الشكلية
xix, 172 p. :؛ 23 cm.؛ ill. ;.الموضوع
Customer services.Consumer satisfaction.
Customer loyalty.
اللغة
انگلیسیرقم الاسترجاع
المؤتمر:
ديوي: 12658.8
Includes index..
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships..
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships..
