Secret service :
John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
Edition 1
0814471714
list
شناسنامه
Main Entry
DiJulius, John R.,1964-، نویسندهTitle and Author
Secret service : / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.Publication Details
نیویورک : AMACOM,، 2003مPhysical Description
xix, 172 p. :؛ 23 cm.؛ ill. ;.Subject
Customer services.Consumer satisfaction.
Customer loyalty.
Language
انگلیسیRetrieval Number
Congress:
Dewey: 12658.8
Includes index..
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships..
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships..
